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    Employee Training Videos

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    New Releases

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    Once & For All, Employee Version

    The definitive sexual harassment prevention training program. This program provides everything you need to move from #MeToo, to a culture of #Not Here.

    More Info >>

    Once & For All, Manager Version

    This definitive program for managers and supervisors empowers them to go beyond legal compliance in preventing and stopping sexual harassment…once and for all.

    More Info >>

    Manager Moments:High-Performing Team

    Whether your team is strong or troubled, this micro-learning series will help you assess your team’s strengths and needs and bring performance to a higher level.

    More Info >>

    Right/Wrong to WIN/WIN

    Supporting conflict management at all levels, this practical and engaging training film teaches people how to resolve conflict themselves with a 5-step process.

    More Info >>

    "How Was Your Day?"

    In a uniquely powerful way this program helps employees talk about and tackle the tough topics and issues in the areas of unconscious bias, diversity & inclusion, harassment and bullying.

    More Info >>

    Sexual Harassment in New York State - Managers

    Both New York State and New York City have passed mandates that included a requirement of training every manager and supervisor in the state once a year.

    More Info >>

    Getting Real About Workplace Violence

    The risk of workplace violence doesn’t need to be left to chance alone. Use this course to helps people prevent and survive a potentially life-or-death situation.

    More Info >>

    ENOUGH! Consequences of Sexual Harassment

    A new approach to sexual harassment training. Viewers see a dramatization of harassment in the workplace, the effects on all parties, and the consequences of a non-compliant culture.

    More Info >>

    Ethics Rules of the Road

    With an emphasis not only on the importance of awareness of ethical issues, this easy-to-understand approach to making ethical decisions shows your employees how.

    More Info >>

    Cybersecurity for Employees

    Cybersecurity is in the hands of employees. This video program focuses on stopping the ever-growing threat of cyber theft and how everyone can protect the organization.

    More Info >>

    Bestsellers

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    "How Was Your Day?"

    In a uniquely powerful way this program helps employees talk about and tackle the tough topics and issues in the areas of unconscious bias, diversity & inclusion, harassment and bullying.

    More Info >>

    The Abilene Paradox

    CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

    More Info >>

    It's a Dog's World

    When man and dog are injured, it's the dog (Max) who gets the better treatment. Funny and unforgettable, this is our #1 healthcare training video.

    More Info >>

    Once & For All, Employee Version

    The definitive sexual harassment prevention training program. This program provides everything you need to move from #MeToo, to a culture of #Not Here.

    More Info >>

    Once & For All, Manager Version

    This definitive program for managers and supervisors empowers them to go beyond legal compliance in preventing and stopping sexual harassment…once and for all.

    More Info >>

    Practical Coach 2

    A new version of the popular coaching program. Coaching is about encouraging & challenging the team by letting them know that what they do matters to you.

    More Info >>

    Give 'em the Pickle

    With wit and wisdom, restaurateur Bob Farrell explains what makes good customers leave, while giving insights into how easy it is to please your customers.

    More Info >>

    Ethics 4 Everyone

    Explains why ethics is key to organizational and individual success while featuring an ethical action test, tips for ethical dilemmas, and more.

    More Info >>

    Let's Get Honest / He Said She Said

    Takes the pain out of harassment training! Let's Get Honest gives a memorable overview and He Said She Said provides compelling discussion segments.

    More Info >>

    More Than a Gut Feeling IV

    Revised and updated, this classic on behavioral interviewing techniques shows how to ask the right questions and uncover predictors of job performance.

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    Accountability

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    Accountability That Works!

    You can't find a more practical and effective training video than this. It helps individuals and teams get more accomplished correctly and on time.

    More Info >>

    Can We Count on You?

    Need employees the organization can truly depend on? The 10 workplace behaviors taught in this video will help you get there. Great for orientation!

    More Info >>

    Accountability Toolkit

    38 short video clips in 9 areas of personal responsibility and accountability. Perfect for use in training sessions or to perk up a presentation.

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    Respectful Supervisor: Integrity and Inclusion

    Helps supervisors create a respectful workplace through lessons on self-awareness and what it means to set the right example and honor the contribution of every employee.

    More Info >>

    Groupthink

    A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.

    More Info >>

    The Abilene Paradox

    CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

    More Info >>

    5 Questions Every Leader Must Ask

    Leaders don't need to have all the answers, they just have to ask the right people the right questions. This video's 5-step process teaches how.

    More Info >>

    Leadership and Self-Deception

    Depicting the profound discovery of 19th century physician Ignaz Semmelweiss, this video sets the stage for discussing problems and their root causes.

    More Info >>

    Cybersecurity for Employees

    Cybersecurity is in the hands of employees. This video program focuses on stopping the ever-growing threat of cyber theft and how everyone can protect the organization.

    More Info >>

    Leakproof: 8 Privacy Principles

    Teaches employees how to prevent data breaches and the unintentional leaking of sensitive, private information.

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    Change Management

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    Taking Charge of Change, Revised Edition

    Realistic workplace vignettes illustrate a 3-step model for transitioning through the stages of change and making it work to your advantage.

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    Riding the Wave: Strategies for Change

    Shows how, in the face of disruptive change, you can choose to work through the fear and frustration and discover new possibilities.

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    Leadership and the New Science

    This insightful program highlights the work of Dr. Margaret Wheatley and explains "new science" strategies that can help organizations remain resilient.

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    Lessons From the New Workplace

    Shows how three very different organizations have become more resilient by applying principles from the book, "Leadership and the New Science".

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    New Business of Paradigms, 2nd Edition

    Joel Barker's best-selling program has been re-formatted with additional bonus stories to show how new paradigms can change the organization.

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    Race Without a Finish Line

    Prosperous companies typically don't settle for "good enough". This animated meeting opener reminds organizations to strive for continuous improvement.

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    Ready Set CHANGE!

    Through a Change Response Assessment, this video helps employees respond appropriately to change, and then pivot again when more change comes.

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    Tearing Down Walls

    Dr. Stephen Covey uses the example of the Berlin Wall coming down to help individuals and organizations deal with change and improve productivity.

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    Innovation at the Verge

    Joel Barker uses stories and examples to show organizations how combining their ideas with the ideas of others can lead to breakthrough innovation.

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    Wealth, Innovation and Diversity

    Using examples from around the world and throughout history, this video explains how diversity leads to innovation and revitalized existence.

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    Communication Skills

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    Communication Counts

    Examines the day-to-day things people do (or fail to do) that cause costly misunderstandings and mishaps. Tips for preventing them are provided.

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    Respectful Communicator: The Part You Play

    Teaches people to confirm their understanding, care about the way they come across, communicate with decency and value the input of others.

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    Communication Toolkit

    52 quality video clips you can use for training on verbal and nonverbal communication, listening, difficult conversations, presentation skills and more.

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    Emotional Intelligence

    A great overview of EI. Through real-world examples, viewers see how emotions impact performance, relationships and success at work and in life.

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    Emotional Intelligence Series

    Hosted by Daniel Goleman, this 3-video series presents the latest findings on emotional and social intelligence while providing practical how-to's.

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    Verbal Communication: The Power of Words

    In a busy workplace, messages are often missed or misinterpreted. This video breaks successful verbal communication into 5 critical components.

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    Speaking Effectively to 1 or 1000

    Providing help for those who dread public speaking, this humorous program reveals the 4 components of speaking successfully to groups of any size.

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    Tell Me a Story

    Provides tips on storytelling while featuring real-world leaders who use stories to make communication engaging, relatable and memorable.

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    Winning Presentations

    A story-based program designed to help anyone create more compelling presentations, and increase their confidence as a speaker.

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    Right/Wrong to WIN/WIN

    Supporting conflict management at all levels, this practical and engaging training film teaches people how to resolve conflict themselves with a 5-step process.

    More Info >>

    Conflict in the Workplace

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    Right/Wrong to WIN/WIN

    Supporting conflict management at all levels, this practical and engaging training film teaches people how to resolve conflict themselves with a 5-step process.

    More Info >>

    What To Do When Conflict Happens

    This program introduces the practical and easy-to-use C.A.L.M. model of resolving conflicts. Vignettes are set in a variety of industries.

    More Info >>

    Dealing With Conflict

    Based on the popular Thomas-Kilmann Conflict model, this best-selling video enables people in conflict to find the best solution for the situation.

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    Dealing with Conflict, Healthcare

    Based on the popular Thomas-Kilmann Conflict model, this video helps healthcare workers find the best solution when conflict arises.

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    Communicating Non-Defensively

    Don't let defensiveness impede communication and problem solving. This program reveals why people get defensive and how to get past it.

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    Working With You Is Killing Me

    A problem co-worker truly can make life miserable. This video shows how to address disruptive behavior, set boundaries and get the results you want.

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    Conflict Clock: Taking T.I.M.E. to Resolve

    Designed to help employees, leaders & teams respond to workplace conflict. Four strategies help participants break old & negative response habits.

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    Everybody Wins

    Unresolved conflict leads to lower productivity. This program helps employees take the initiative to face conflict and find win/win solutions.

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    Everybody Wins

    Unresolved conflict leads to lower productivity. This program helps employees take the initiative to face conflict and find win/win solutions.

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    Dealing with Conflict Instrument

    Fully compatible with CRM's Dealing with Conflict video, this instrument assesses participants' natural conflict handling style.

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    Customer Service / Sales

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    Give 'em the Pickle

    With wit and wisdom, restaurateur Bob Farrell explains what makes good customers leave, while giving insights into how easy it is to please your customers.

    More Info >>

    WAYMISH

    Customers driven away by rude service or bad policy think “Why Are You Making It So Hard for me to give you my money?” This video prevents WAYMISHes!

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    The Employee's Guide to Customer Loyalty

    4 popular videos and bonus competency-building training material that develop employee skills and awareness in the area of building customer loyalty.

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    Customer Service Toolkit

    72 unique video clips for training on various aspects of customer service, including attitude, communication, problem solving and supervision.

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    Remember Me

    One of the best of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even.

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    Cliff's Customer Service Adventure

    A 20-something in search of excellent customer service , Cliff gives viewers lots of laughs while providing tips on how to meet customer needs.

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    Fun is Good!

    Minor league baseball's Saint Paul Saints show how an organization can use fun to inspire employees, improve morale and build customer satisfaction

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    An Invisible Man Meets The Mummy

    Provides a lighthearted look at customer service, particularly as it is hampered by a service provider (the Mummy) who's wrapped in red tape.

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    We're on the Same Team, Remember?

    Dramatically illustrates how poor communication, a lack of accountability and thoughtlessness towards customers ultimately lead to lost business.

    More Info >>

    Time: The Next Dimension of Quality

    In most work processes, only 25% of the time is spent on things that have value to the customer. See how to remove non-value-added steps.

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    Diversity

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    Gateways to Inclusion

    Dr. Sondra Thiederman teaches skills that turn moments of diversity-tension into " gateways" for increased understanding and improved relationships.

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    A Peacock in the Land of Penguins

    Through an animated fable, this best-selling program shows how organizations benefit when they embrace diversity and inclusion.

    More Info >>

    "How Was Your Day?"

    In a uniquely powerful way this program helps employees talk about and tackle the tough topics and issues in the areas of unconscious bias, diversity & inclusion, harassment and bullying.

    More Info >>

    Consciously Overcoming Unconscious Bias

    A conversational, easy-to-use program that shows how unconscious bias, micro-inequities, and micro-affirmations overlap in the workplace.

    More Info >>

    Diversity 101: The Complete Series

    This series features 8 dramatic, thought-provoking vignettes that entertain while they tackle key issues of diversity, inclusion and respect in the workplace.

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    M.E.E.T. Breaking New Ground

    On managing dynamics and creating a respectful workplace by focusing on the respect & inclusion component of diversity – from the employee’s perspective.

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    Diversity: Face to Face

    4 aspects of diversity - stereotypes, similarities, unity and benefits - presented through stories of characters who live and work in a diverse world.

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    Diversity, Respect & Legal Compliance

    This program for managers explains the importance of a diverse and respectful workplace. It encourages sensitivity toward and appreciation of cultural differences.

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    M.E.E.T. On Common Ground

    Examines the "respect" component of diversity from the employee's perspective, depicting skills that build a respectful, inclusive culture.

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    M.E.E.T. On Common Ground

    Examines the "respect" component of diversity from the employee's perspective, depicting skills that build a respectful, inclusive culture.

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    Employee Development

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    Respectful Workplace Basics 2 Video Set

    Employees who fail to treat co-workers with respect need training to help them improve. These videos show what employees can do to ensure others feel accepted & valued.

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    Start Right Stay Right - Orientation Basics

    Walks new hires through "success behaviors" in 4 areas - You and Your Mindset, You and Your Boss, You and Your Co-workers, You and the Organization.

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    Can We Count on You?

    Need employees the organization can truly depend on? The 10 workplace behaviors taught in this video will help you get there. Great for orientation!

    More Info >>

    Make It Matter

    Regardless of how long you've been in the organization, you will not be seen as "essential" unless you proactively make it happen. Here are 3 things you can do.

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    Courageous Followers, Courageous Leaders

    Compelling vignettes show how leaders and followers who go beyond traditional roles and protocol can work more effectively together.

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    When the Coach is You!

    At any given time, any employee can be a coach. Here are simple steps for helping them teach what they know to another person.

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    Time Challenged

    Hilarious look at the challenge of having too much to do and too little time. 8 highly effective time management tips are presented.

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    Impressions Count

    A stellar applicant plans to accept a company's job offer until she pays them a visit. Viewers see how poor etiquette contributes to the problem.

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    The Clarity Imperative

    Shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, Direction in which we're headed".

    More Info >>

    Attitude Virus

    Bad attitudes can spread like a virus , infecting everyone in the organization. Teach employees how to overcome negativity in themselves and others.

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    Ethics

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    Ethics 4 Everyone

    Explains why ethics is key to organizational and individual success while featuring an ethical action test, tips for ethical dilemmas, and more.

    More Info >>

    Moment of Truth

    Depicting 6 ethical dilemmas, this video demonstrates four questions that can help people find clarity and make the right decision.

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    Ethics Rules of the Road

    With an emphasis not only on the importance of awareness of ethical issues, this easy-to-understand approach to making ethical decisions shows your employees how.

    More Info >>

    The Oh Series - Everyday Ethics

    It’s sometimes hard to figure out what’s the best decision in a given situation. Learners will a look at some examples of ethical situations that can make a person say “Oh?...”

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    Business Ethics in the New Economy

    Dr. Marianne Jennings explains how to prevent lapses in ethics, even when the organization is faced with increasing pressure to improve results.

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    A.C.T. With Integrity

    This video depicts 12 ethical situations through which viewers learn to: Analyze a Situation, Consider the Consequences and Take Appropriate Action.

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    A.C.T. With Integrity

    This video depicts 12 ethical situations through which viewers learn to: Analyze a Situation, Consider the Consequences and Take Appropriate Action.

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    Law of the Harvest

    Dr. Stephen Covey uses the example of a potato farmer to remind us that the final result is only as good as the effort you put into doing the task right.

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    Leaders of Character - West Point Way

    Shows how West Point teaches cadets to lead with honor and character. Then visits West Point grads at work in the public and private sectors.

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    L.E.A.D. With Integrity

    Employees look to managers and supervisors for examples of organizational ethics. This program shows leaders how to act with integrity daily.

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    Harassment & Respect

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    Once & For All, Employee Version

    The definitive sexual harassment prevention training program. This program provides everything you need to move from #MeToo, to a culture of #Not Here.

    More Info >>

    Once & For All, Manager Version

    This definitive program for managers and supervisors empowers them to go beyond legal compliance in preventing and stopping sexual harassment…once and for all.

    More Info >>

    "How Was Your Day?"

    In a uniquely powerful way this program helps employees talk about and tackle the tough topics and issues in the areas of unconscious bias, diversity & inclusion, harassment and bullying.

    More Info >>

    Sexual Harassment in New York State - Managers

    Both New York State and New York City have passed mandates that included a requirement of training every manager and supervisor in the state once a year.

    More Info >>

    ENOUGH! Consequences of Sexual Harassment

    A new approach to sexual harassment training. Viewers see a dramatization of harassment in the workplace, the effects on all parties, and the consequences of a non-compliant culture.

    More Info >>

    Harassment Hurts: It's Personal II

    This best-selling harassment program, has been updated and expanded to include the most recent legal concepts, plus a module for managers.

    More Info >>

    Complete Respectful Workplace - 4 Video Set

    The videos in this set depict behaviors at all levels of the organization. Then, shown are simple things that can be done to create a positive, respectful workplace.

    More Info >>

    Let's Get Honest / He Said She Said

    Takes the pain out of harassment training! Let's Get Honest gives a memorable overview and He Said She Said provides compelling discussion segments.

    More Info >>

    It's Still Not Just About Sex Anymore

    An update to one of the all-time best-selling programs on harassment. Bring greater awareness to the many types of harassment which can occur in the workplace

    More Info >>

    Preventing Workplace Bullying

    Bullying in the workplace is four times more prevalent than illegal harassment. This program depicts bullying behavior and how to address it.

    More Info >>

    Leadership Skills

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    The Abilene Paradox

    CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

    More Info >>

    Leaders of Character - West Point Way

    Shows how West Point teaches cadets to lead with honor and character. Then visits West Point grads at work in the public and private sectors.

    More Info >>

    5 Questions Every Leader Must Ask

    Leaders don't need to have all the answers, they just have to ask the right people the right questions. This video's 5-step process teaches how.

    More Info >>

    Ordinary People, Extraordinary Results

    4 unique case-studies profile leaders in business, healthcare, sports and education who were able to significantly impact organizational performance.

    More Info >>

    Leadership and Self-Deception

    Depicting the profound discovery of 19th century physician Ignaz Semmelweiss, this video sets the stage for discussing problems and their root causes.

    More Info >>

    Accountability That Works!

    You can't find a more practical and effective training video than this. It helps individuals and teams get more accomplished correctly and on time.

    More Info >>

    Groupthink

    A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.

    More Info >>

    Tell Me a Story

    Provides tips on storytelling while featuring real-world leaders who use stories to make communication engaging, relatable and memorable.

    More Info >>

    The Clarity Imperative

    Shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, Direction in which we're headed".

    More Info >>

    Everest - Creating Greatness

    Dr. Stephen R. Covey draws profound leadership insights from the triumphant story of blind mountain climber Erik Weihenmayer and his dedicated team.

    More Info >>

    Management / Supervision

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    Manager Moments:High-Performing Team

    Whether your team is strong or troubled, this micro-learning series will help you assess your team’s strengths and needs and bring performance to a higher level.

    More Info >>

    Respectful Supervisor: Integrity and Inclusion

    Helps supervisors create a respectful workplace through lessons on self-awareness and what it means to set the right example and honor the contribution of every employee.

    More Info >>

    Respectful Supervisor: Motivating and Retaining

    Reveals some of the best ways supervisors can convey respect: pay attention to employees, engage them in regular communication, and commit to employee well-being and success.

    More Info >>

    MANAGER MOMENTS:Tricky Situations

    As a manager, recognizing a situation then quickly taking action is key to keeping your team motivated. These 5 bite-sized programs teach and refresh skills.

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    MANAGER MOMENTS: Interviewing & Termination

    Managers need to hire the best, and sometimes fire the rest -- and do it properly and legally. These 6 bite-sized programs teach and develop skills.

    More Info >>

    After All You're the Supervisor

    After being promoted to supervisor, how does one move from individual contributor and co-worker to "boss"? Here are 9 important things to remember.

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    Practical Coach 2

    A new version of the popular coaching program. Coaching is about encouraging & challenging the team by letting them know that what they do matters to you.

    More Info >>

    Painless Performance Improvement

    A training video comedy that combines highly entertaining hosts with dramatic and realistic coaching moments. Shows how to make performance improvement...painless!

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    The Pygmalion Effect

    There's no better way to show managers the impact they can have on another person, than by showing this video. Teach them to be positive pygmalions!

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    Supervisor Toolkit

    A library of 90 unique clips depicting a variety of situations in 8 supervisory categories. Can be used to enhance presentations or create courses.

    More Info >>

    Teamwork

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    We're on the Same Team, Remember?

    Dramatically illustrates how poor communication, a lack of accountability and thoughtlessness towards customers ultimately lead to lost business.

    More Info >>

    Teamwork in Crisis: Miracle of Flight 232

    Teamwork saved many lives when United Flight 232 went down. This riveting story will inspire your organization's teams to use the same 5 techniques.

    More Info >>

    Everest

    This inspiring video profiles blind mountain climber Erik Weihenmayer and the dedicated team that helped him reach the summit of Mt. Everest.

    More Info >>

    Manager Moments:High-Performing Team

    Whether your team is strong or troubled, this micro-learning series will help you assess your team’s strengths and needs and bring performance to a higher level.

    More Info >>

    Unified Team

    Team unity is crucial to a successful outcome. This video illustrates the 3 team member needs that must be met in order for unity to be achieved.

    More Info >>

    Magic of We - Full Package

    A riveting video case study from Snapper Lawn Mowers and versatile ancillary materials help you teach lessons on leadership, teamwork and communication.

    More Info >>

    Team Building

    Focuses on Glenn Parker's four types of team players, illustrating how groups can build on the strengths of each personality to reach team goals.

    More Info >>

    The Clarity Imperative

    Shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, Direction in which we're headed".

    More Info >>

    Everest - Creating Greatness

    Dr. Stephen R. Covey draws profound leadership insights from the triumphant story of blind mountain climber Erik Weihenmayer and his dedicated team.

    More Info >>

    The Abilene Paradox

    CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

    More Info >>

    Safety

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    Miracle on the Hudson

    When Capt. Sully Sullenberger safely landed his disabled aircraft in the river, he acted from a commitment to safety and years of safety training.

    More Info >>

    Every Choice Matters

    Interviews with people who’ve been injured on the job, or who’ve lost loved ones in a workplace incident, remind viewers why everyone must commit to safety.

    More Info >>

    Getting Real About Workplace Violence

    The risk of workplace violence doesn’t need to be left to chance alone. Use this course to helps people prevent and survive a potentially life-or-death situation.

    More Info >>

    Be S.A.F.E. (not sorry)

    This practical program on workplace violence provides tools employees can use to spot threats to themselves, their coworkers and the organization

    More Info >>

    Bloodborne Pathogens:Just the Facts

    Let this program help you meet a training requirement for any employee who can possibly be exposed to blood or bodily fluid on the job and use it to deal safely with this type of exposure.

    More Info >>

    Teamwork in Crisis: Miracle of Flight 232

    Teamwork saved many lives when United Flight 232 went down. This riveting story will inspire your organization's teams to use the same 5 techniques.

    More Info >>

    Groupthink

    A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.

    More Info >>

    Workplace Violence Look Out for Each Other

    Much of workplace violence occurs everyday, often in less extreme forms. Viewers are shown that looking out for each other can make a difference.

    More Info >>

    Active Shootings in the Workplace

    Statistically speaking active shooter events are a small portion of workplace violence, however their effect is so devastating that every workplace should be prepared.

    More Info >>

    Workplace Violence: Calm Before the Storm

    Everything your staff needs to about identifying the potential for violence and recognizing warning signs.

    More Info >>

    Meeting Openers

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    Power of Words, Meeting Opener

    A top-selling meeting opener, this short video gets right to the heart of communication that works, inspiring people to choose their words carefully.

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    And When You Fall...

    Viewers follow Olympic skater Dan Jansen as he stumbles and falls on his way to setting world records and winning an Olympic gold medal.

    More Info >>

    Stress Is A Gift

    Depicts the Biosphere project where it was proven that trees need stress (wind) to grow strong and ultimately to survive. A great discussion starter!

    More Info >>

    Flight 232: The Power of Teamwork

    An edited version of Teamwork in Crisis, this video shows how teamwork saved many lives when a jetliner faced unthinkable circumstances.

    More Info >>

    Magic of We - Session Starter

    This motivational short shows how management and employees of Snapper Lawnmower worked together to achieve a $65 million turnaround.

    More Info >>

    Jump! Meeting Opener

    This short video uses a sky diving analogy to help viewers see change as an exciting opportunity for growth.

    More Info >>

    Race Without a Finish Line

    Prosperous companies typically don't settle for "good enough". This animated meeting opener reminds organizations to strive for continuous improvement.

    More Info >>

    Sound of Service Meeting Opener/Closer

    A compelling compilation of words and images about how to treat customers, set to inspiring music.

    More Info >>

    Power of Expectations

    Edited version of the Pygmalion Effect video, designed to spark discussion about teacher expectations and their link to student performance.

    More Info >>

    Father and Son

    Versatile meeting opener with a surprise ending that sets the stage for discussions on changing paradigms, critical thinking and diversity.

    More Info >>

    Healthcare

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    It's a Dog's World

    When man and dog are injured, it's the dog (Max) who gets the better treatment. Funny and unforgettable, this is our #1 healthcare training video.

    More Info >>

    Patient Diversity

    Ensures that healthcare workers are able to provide respectful care to patients from various ethnic, cultural or religious backgrounds.

    More Info >>

    General Hospitable

    Perfect for training hospital staff, this funny and effective video reveals the attitudes and behaviors that put patients and their families at ease.

    More Info >>

    Healthcare Toolkit, Volumes 1 and 2

    This collection of healthcare-specific video clips provides you with quality resources you can use to enhance organizational training in key areas

    More Info >>

    Healthcare Toolkit, Volume 1

    A versatile set of healthcare-specific video clips for training on Patient Satisfaction, Accountability, Ethics and Team Building.

    More Info >>

    Healthcare Toolkit, Volume 2

    A versatile set of healthcare-specific video clips for training on Diversity, Communication, Conflict, and Supervising Others.

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    Communication in Healthcare

    Combining humor and drama, this healthcare specific program illustrates the five things that must be in place for effective communication to occur.

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    How To Connect in Healthcare in 90 Seconds

    A variety of scenarios show healthcare workers how to quickly build a trust connection with patients, patients' families, and co-workers.

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    Customer Service Recovery for Healthcare

    In healthcare, any number of things can frustrate a patient or family. This practical training video shows how to use the right words at the right time.

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    Invisible Man Meets the Mummy - Healthcare

    A lighthearted look at customer service in healthcare, particularly as it is hampered by an internal service provider (the Mummy) who's wrapped in red tape.

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    Government

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    Other Side of the Window

    While policies and procedures serve a purpose, they can be frustrating. This video helps public workers provide good service while still following the rules.

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    Customer Service Recovery for Government

    Just for public employees, this practical training video shows how to use the right words at the right time when faced with a dissatisfied citizen/customer.

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    Accountability Toolkit, Government

    Designed for government training, these 35 video clips show what it looks like when people hold themselves and one other accountable for results.

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    Power of Future Conversation - Government

    Helps government teams refocus their communication in a way that will help the agency let go of the past and achieve positive change.

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    Government Employee Training Series

    This series features five programs that were produced in cooperation with seven government agencies. They provide realistic training designed specifically for city, county, state and federal employees.

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    Leaders of Character - West Point Way

    Shows how West Point teaches cadets to lead with honor and character. Then visits West Point grads at work in the public and private sectors.

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    Attitude Virus - Government

    Bad attitudes can spread like a virus , infecting everyone in the agency. Teach government employees to overcome negativity in themselves and others.

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    When the Coach is You, Government

    At any given time, any government worker can be a coach. Here are simple steps for helping them teach what they know to another person.

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    Invisible Man Meets the Mummy - Government

    A lighthearted look at customer service in government, particularly as it is hampered by an internal service provider (the Mummy) who's wrapped in red tape.

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    Harassment Is... Government

    Uses government-specific scenes to show workers the many forms harassment can take. Practical information on how to prevent and/or respond to harassment is included.

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    Education

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    The Pygmalion Effect

    There's no better way to show managers the impact they can have on another person, than by showing this video. Teach them to be positive pygmalions!

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    Power of Expectations

    Edited version of the Pygmalion Effect video, designed to spark discussion about teacher expectations and their link to student performance.

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    Leadership and the New Science

    This insightful program highlights the work of Dr. Margaret Wheatley and explains "new science" strategies that can help organizations remain resilient.

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    Lessons From the New Workplace

    Shows how three very different organizations have become more resilient by applying principles from the book, "Leadership and the New Science".

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    New Business of Paradigms, 2nd Edition

    Joel Barker's best-selling program has been re-formatted with additional bonus stories to show how new paradigms can change the organization.

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    Groupthink

    A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.

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    The Abilene Paradox

    CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

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    Practical Coach 2

    A new version of the popular coaching program. Coaching is about encouraging & challenging the team by letting them know that what they do matters to you.

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    Give 'em the Pickle

    With wit and wisdom, restaurateur Bob Farrell explains what makes good customers leave, while giving insights into how easy it is to please your customers.

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    Riding the Wave: Strategies for Change

    Shows how, in the face of disruptive change, you can choose to work through the fear and frustration and discover new possibilities.

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    Manufacturing

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    Attitude Virus - Workforce Edition

    Bad attitudes can spread like a virus and infect everyone on the plant floor. Help employees learn to spot unproductive attitudes, and counteract them.

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    Magic of We - Full Package

    A riveting video case study from Snapper Lawn Mowers and versatile ancillary materials help you teach lessons on leadership, teamwork and communication.

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    Team Building - Manufacturing Version

    Focuses on Glenn Parker's four types of team players, illustrating how workplace teams can build on the strengths of each type to reach team goals.

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    Time: The Next Dimension of Quality

    In most work processes, only 25% of the time is spent on things that have value to the customer. See how to remove non-value-added steps.

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    The Goal: How-To Version

    Engaging drama with instruction that helps organizations eliminate system bottlenecks, measure the viability of new ideas, and keep morale high.

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    Dashboard

    In this case study, viewers see how one company increased productivity and profits by focusing all employees on the most important goals and metrics.

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    Would I Work For Me?

    Using industrial scenes, this video shows that the main reason people thrive at work is the boss--but it's also the number 1 reason they quit.

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    The Sid Story

    This classic video, starring Dennis Franz, shows supervisors that even difficult employees perform better when the right kind of feedback is provided.

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    Miracle on the Hudson

    When Capt. Sully Sullenberger safely landed his disabled aircraft in the river, he acted from a commitment to safety and years of safety training.

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    Every Choice Matters

    Interviews with people who’ve been injured on the job, or who’ve lost loved ones in a workplace incident, remind viewers why everyone must commit to safety.

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    Spanish Titles

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    Ethics 4 Everyone

    Explains why ethics is key to organizational and individual success while featuring an ethical action test, tips for ethical dilemmas, and more.

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    "How Was Your Day?"

    In a uniquely powerful way this program helps employees talk about and tackle the tough topics and issues in the areas of unconscious bias, diversity & inclusion, harassment and bullying.

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    WAYMISH

    Customers driven away by rude service or bad policy think “Why Are You Making It So Hard for me to give you my money?” This video prevents WAYMISHes!

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    Preventing Workplace Bullying

    Bullying in the workplace is four times more prevalent than illegal harassment. This program depicts bullying behavior and how to address it.

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    Can We Count on You?

    Need employees the organization can truly depend on? The 10 workplace behaviors taught in this video will help you get there. Great for orientation!

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    Tell Me a Story

    Provides tips on storytelling while featuring real-world leaders who use stories to make communication engaging, relatable and memorable.

    More Info >>

    Groupthink

    A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.

    More Info >>

    A Peacock in the Land of Penguins

    Through an animated fable, this best-selling program shows how organizations benefit when they embrace diversity and inclusion.

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    Pigeonholed in The Land of Penguins

    This animated video shows how we "pigeon-hole" others when we stereotype and overlook their true abilities, talents and personalities.

    More Info >>

    Remember Me

    One of the best of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even.

    More Info >>

    For Federal Government customers:

    CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

    Media Partners is registered with SAM.
    Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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